General Terms and Conditions of Sale

Mec Shopping S.r.l. — www.mecshopping.it

Last updated: [14 September 2026]

This summary gives you a quick overview of our services on Mecshopping.it. It does not replace the General Terms and Conditions of Sale set out below, which remain the only contractually binding text.

Our offers are intended exclusively for consumers purchasing for private purposes. Mec Shopping is a multi-brand online store: the products you find on our website are authentic and come from legitimate supply channels.

1. Your Order

By placing an order, you declare that you are acting for private purposes. The contract is concluded when you complete payment using the “Pay now” button and receive our order confirmation. We reserve the right to refuse or cancel orders generated by automated systems.

2. Payments and Prices

The prices shown are final and include VAT. You can pay by credit card, PayPal, bank transfer, Satispay, Klarna, Scalapay, Amazon Pay or cash on delivery. The payment methods actually available are shown to you before you confirm your order.

3. Shipping and Delivery

We ship with Poste Italiane, InPost and DHL within Italy and throughout the European Union. Shipping is free above the thresholds set out in Art. 3.3; below these thresholds, the cost is shown to you before purchase. Processing times are 2–3 working days for Italy and 3–5 working days for the rest of Europe.

4. Right of Withdrawal

As a consumer, you have the right to withdraw within 14 days of receiving the goods, without giving any reason. Simply let us know and return the products. Your first return is free under the conditions set out in Art. 4.4.

5. Refunds

Refunds can be issued in 2 ways:
1. To the same payment method you used for the purchase, within 14 days of the return being accepted at our warehouse;
2. As credit to your account, immediately upon acceptance of the return at our warehouse.

If you return the entire order, the refund will also include the shipping costs; if the return is partial, however, the shipping costs will not be refunded.

6. Legal Guarantee

All products are covered by the two-year legal guarantee of conformity provided for by the Italian Consumer Code.

7. Customer Service

Our Customer Service team can be reached:
1. On +39 02 89735713 or at customerservice@mecshopping.it for matters relating to orders and shipping, information requests, and order changes and cancellations.
2. On +39 0296451852 or at info@mecshopping.it for matters relating to returns, payments, refunds, account management and product information.
3. Via WhatsApp on +39 3346700270

If your enquiry concerns an order, please always keep your order number to hand.

8. In Case of Disagreement

If a complaint cannot be resolved, you can contact the out-of-court dispute resolution body indicated in Art. 6.

9. Your Data

We process your personal data in accordance with the GDPR. Full details can be found in our Privacy Policy [/pages/privacy-policy].

10. Other

You can view and save this document at any time from this page. Orders already confirmed are subject to the terms in force at the time of purchase.

 

GENERAL TERMS AND CONDITIONS OF SALE

This document sets out the terms applicable to the use of the website and to sales concluded between Mec Shopping S.r.l. and anyone purchasing on the website www.mecshopping.it (hereinafter the "Customer").

Mec Shopping S.r.l., with registered office at Via delle Groane 43, 20024 Garbagnate Milanese (MI), Italy, VAT No. 10284050969 (hereinafter "Mec Shopping" or the "Seller"), invites users to read these General Terms and Conditions of Sale (the "GTC").

The offers published on www.mecshopping.it are intended exclusively for consumers who make purchases for purposes unrelated to any business, commercial, craft or professional activity they may carry out, pursuant to Article 3 of Legislative Decree 206/2005 (the "Consumer Code"). The consumer protections provided for in these GTC do not apply to purchases made by persons acting in the course of their professional activity.

Mec Shopping operates as a multi-brand online store. All products offered are authentic and purchased through legitimate supply channels. The trademarks, logos and distinctive signs of the brands sold belong to their respective owners and are used solely to describe the products offered for sale, in compliance with the rules on the exhaustion of trademark rights.

Every order placed on www.mecshopping.it entails the conclusion of a sales contract in the Italian language. The contract is archived by Mec Shopping, and the Customer can keep a copy by saving the order confirmation received by email, which includes the purchase details and a reference to these GTC.

Art. 1.1 — How to Purchase

You can shop on www.mecshopping.it 24 hours a day, 7 days a week. To make a purchase, the Customer must follow this procedure:

•      log in to their account, create a new one or check out as a guest;

•      choose the colour and size of the desired item and add it to the cart;

•      choose whether to continue shopping or confirm the cart;

•      select the shipping method and payment method;

•      check the detailed order summary — including the total price, shipping costs and any additional charges — before final confirmation;

•      confirm the order by clicking the button labelled "Pay now";

•      once payment has been made, receive the order summary confirmation at the email address provided.

The Customer can check the status of their order by logging in to their personal account area on the website. Customers are advised to check their order carefully before submitting it.

Art. 1.2 — Conclusion of the Contract

By clicking the confirmation button, the Customer places a binding order for the items in the cart. The order constitutes an offer to purchase: the contract is deemed to be bindingly concluded when Mec Shopping sends the Customer confirmation that the order has been accepted.

Orders are delivered only after payment. Mec Shopping will process the order once payment has been successfully completed.

Mec Shopping reserves the right not to accept or to cancel an order for objectively justified reasons, such as product unavailability, an incorrect price, unsuccessful payment or a well-founded suspicion of fraud. In such cases, the Customer will be promptly informed via the email address, billing address or telephone number provided when placing the order and will receive a full refund of any amount already paid within 14 days.

Art. 1.3 — Product Availability

Mec Shopping will fulfil orders received subject to stock availability. If one or more of the items ordered are unavailable, Mec Shopping undertakes to inform the Customer promptly, who may choose to replace the product or request a full or partial refund of their order. Refunds will be made within 14 days of the request.

Mec Shopping is under no obligation to source unavailable products from other suppliers and is only required to deliver what is available in its own warehouse and in those of its suppliers.

Art. 1.4 — Orders Generated by Automated Systems

Mec Shopping reserves the right not to accept or to cancel orders submitted via software, robots, crawlers, spiders or any other automated system, as well as through script-based behaviour or the use of third-party services designed to submit an order on the user's behalf.

Art. 1.5 — Abnormal Return Behaviour

Mec Shopping reserves the right to exclude from making purchases, for a maximum period of 12 months, Customers who have shown conspicuously excessive and unusual return behaviour. This applies in particular to repeatedly disproportionate and abusive returns that do not reflect normal purchasing behaviour, and to cases of proven tampering with returned products. This right is exercised following a reasoned notice to the Customer and does not in any way affect the exercise of the right of withdrawal or of legal guarantee rights relating to orders already concluded.

Art. 2.1 — Payment Methods

The following payment methods are accepted:

•      Credit or debit card (Visa, Mastercard);

•      Apple Pay, Google Pay and Revolut Pay for fast mobile payments;

•      PayPal;

•      Bank transfer, to the bank details that will be sent by email following order confirmation

•      Satispay

•      Klarna

•      Scalapay

•      Amazon Pay

•      Cash on delivery, available for shipments within Italy only, with an additional charge of €3.00 to cover the collection service

Payments by cheque are not accepted. The payment methods actually available may vary and are shown to the Customer before order confirmation.

Art. 2.2 — Charging

Amounts paid by credit card or PayPal are charged when the order is confirmed.

Art. 2.3 — Acceptance of these GTC

Confirmation of the order by the Customer implies unreserved acceptance of these General Terms and Conditions of Sale.

Art. 2.4 — One Payment per Order

Each order must correspond to a single payment. Combined payments for different orders are not permitted.

Art. 2.5 — Order Processing

Mec Shopping will process the order once payment has been successfully completed.

Art. 2.6 — Invoice Requests

For purchases made by consumers, a sales receipt (documento commerciale) is issued. Invoices are issued exclusively in electronic format.

To request an invoice for a purchase, you must send an email with your request to info@mecshopping.it within 48 hours of placing the order, specifying: company name, full address (street, postcode, city, province), VAT number, tax code, telephone number, email address, SDI recipient code and/or PEC (certified email) address.

No request can be processed unless the above conditions are met. If no recipient code or PEC address is provided, the invoice will still be issued and transmitted via the Italian Revenue Agency's Exchange System (Sistema di Interscambio), and the Customer will be responsible for downloading it from their tax drawer (cassetto fiscale).

Art. 2.7 — Prices and Transparency of Price Reductions

The Customer is required to pay the price published on the product page at the time the order is submitted. All prices shown on the website are in euros, are final and include VAT. Unless expressly stated otherwise, they do not include shipping costs, which are shown separately before order confirmation, or any customs duties or import charges due on shipments outside the European Union.

Whenever a price reduction is announced, Mec Shopping indicates the lowest price applied in the 30 days prior to the reduction, pursuant to Article 17-bis of the Consumer Code.

Prices published on the website may differ from those applied in physical stores or on marketplaces operated by third parties.

Art. 2.8 — Discount Codes, Gift Cards and Store Credit

Promotional discount codes are issued by Mec Shopping as part of promotional campaigns, cannot be purchased and are valid for a limited period. Unless otherwise stated, they may be used only once per order, cannot be combined with one another, are non-transferable, cannot be applied retroactively and cannot be redeemed for cash.

If, as a result of a partial withdrawal, the value of the products kept by the Customer falls below the minimum spend required by the discount code used, Mec Shopping reserves the right to recalculate the order at the full price of the products kept and to deduct the difference from the refund.

Gift cards are valid for 1 year from the date of issue, cannot be exchanged for cash and cannot be replaced if lost. If products purchased with a gift card are returned, the amount is credited back to your account and made available for future purchases.

For refunds or compensation, you can choose store credit instead of a refund to your payment method, and the credit will be added directly to your account.

Art. 3.1 — Order Delivery

Mec Shopping delivers the goods ordered through third-party carriers (Poste Italiane, InPost, GLS, DHL). Products are delivered to the address provided by the Customer during checkout, which may differ from the billing address.

Mec Shopping delivers within Italy and to the European Union countries listed in Art. 3.3.

Art. 3.2 — Shipping Times

Order processing and shipping times are approximately 2 to 4 working days for Italy and 3 to 5 working days for the rest of Europe. For destinations such as smaller islands or remote areas of Italy, delivery times may extend to up to 7 working days. Specific delivery times for international shipments are shown at checkout. Working days are Monday to Friday, excluding public holidays.

Delivery times are indicative. Mec Shopping is not liable for delays caused by couriers, customs procedures or events beyond its reasonable control. Notwithstanding the above, pursuant to Article 61 of the Consumer Code, delivery will in any case take place within 30 days of the conclusion of the contract unless otherwise agreed; if delivery does not occur within this period, the Customer may set an additional deadline and, should this also expire without delivery, terminate the contract and obtain a full refund.

Art. 3.3 — Delivery Charges

Italy: free shipping on orders of €50.00 or more. For orders under €50.00, express courier delivery costs €5.90 per shipment. For smaller islands and remote areas of Italy, the cost is €11.90 for orders under €100.00.

European Union — Group 1 (Austria, Belgium, France, Germany, Luxembourg, the Netherlands, Spain, Vatican City): free shipping on orders of €100.00 or more. Below this threshold, a charge of €10.00 applies.

European Union — Group 2 (Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden): free shipping on orders of €150.00 or more. Below this threshold, a charge of €150.00 applies.

The exact shipping cost is always shown to the Customer in the cart before order confirmation.

Art. 3.4 — Shipment Tracking

Once the order has shipped, the Customer receives a text message or email containing the tracking number. Tracking information is available on the respective carriers' websites: Poste Italiane (www.poste.it), InPost (www.inpost.it), GLS (www.gls-group.com), DHL (www.logistics.dhl).

Art. 3.5 — Delivery Attempts

The Customer receives a notification from the courier with the expected delivery date. If the first delivery attempt is unsuccessful, the courier will attempt a second delivery on the following working day. If the second attempt is also unsuccessful, the parcel will be held at the courier's nearest pick-up point and the Customer will be notified. If the parcel is not collected within the courier's time limits, the goods will be returned to the Mec Shopping warehouse and the order will be refunded, less any documented storage and return shipping costs.

Art. 3.6 — Transfer of Risk

Pursuant to Article 63 of the Consumer Code, the risk of loss of or damage to the goods passes to the consumer Customer only when the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the goods. If the Customer entrusts transport to a carrier of their own choosing that was not offered by Mec Shopping, the risk passes upon delivery of the goods to the carrier.

Art. 4.1 — Right of Withdrawal

The consumer Customer has the right to withdraw from the contract, without giving any specific reason, within 14 days. The withdrawal period expires 14 days from the day on which the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the last item ordered. In the case of a contract relating to multiple goods ordered in a single order and delivered separately, the period runs from the day on which the Customer acquires physical possession of the last item.

To exercise the right of withdrawal, the Customer must inform Mec Shopping of their decision by means of an explicit statement, using one of the following channels:

•      by logging in to their personal account area on the website, finding the relevant order, selecting "Return items" and following the instructions provided;

•      by sending an email to customerservice@mecshopping.it or info@mecshopping.it;

•      by calling Customer Service on +39 02 89735713 or +39 0296451852;

•      by sending the model withdrawal form set out in Annex A, the use of which is optional.

To meet the deadline, it is sufficient for the communication to be sent before the 14-day period expires. Mec Shopping will send acknowledgement of receipt of the withdrawal on a durable medium without delay.

Exclusions. Pursuant to Article 59 of the Consumer Code, the right of withdrawal does not apply to: goods made to measure or clearly personalised at the Customer's request; sealed goods which are not suitable for return for reasons of hygiene or health protection and which have been unsealed after delivery, such as, by way of example, jewellery, earrings, perfumes and cosmetics; goods which, after delivery, are by their nature inseparably mixed with other items.

Art. 4.2 — Condition of Returned Products

Products must be returned:

•      properly packed in their original packaging (shoe box, plastic wrapping), not spoiled, damaged or soiled, and complete with all accessories, tags, labels and documentation. If the original packaging has been lost, the Customer must replace it at their own care and expense;

•      placed in outer packaging, such as the shipping box, suitable for preventing damage during transport and concealing the contents;

•      accompanied by the return confirmation document sent by email, so that Mec Shopping can identify the Customer and the relevant order;

•      without obvious signs of use, other than those consistent with normally trying on the item.

Pursuant to Article 57 of the Consumer Code, the Customer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. In such cases, Mec Shopping may deduct from the refund an amount proportionate to the loss in value, giving the Customer reasoned notice. Returns that do not comply with the above may be rejected.

Returned products may be refunded or, at the Customer's request, credited as store credit to be used for future purchases.

Art. 4.3 — Refunds

Mec Shopping will refund payments received from the Customer without undue delay and in any event within 14 days of the day on which it was informed of the decision to withdraw. The refund may be withheld until the goods have been received or until the Customer has provided proof of having sent them back, whichever is earlier.

Full withdrawal. If the withdrawal concerns all the goods in the order, the refund also includes the standard delivery costs paid by the Customer at the time of purchase.

Partial withdrawal. If the withdrawal concerns only some of the goods in the order, the contract remains valid and effective for the goods kept by the Customer. The delivery service is therefore deemed to have been fully performed and the delivery costs paid at the time of purchase are not refundable, either in whole or in part.

If the order qualified for free shipping by exceeding the threshold set out in Art. 3.3 and, as a result of a partial withdrawal, the value of the goods kept by the Customer falls below that threshold, Mec Shopping may deduct from the refund the shipping cost that would ordinarily apply to the order as redefined, according to the rates set out in Art. 3.3.

Refunds are made using the same payment method used for the initial transaction, unless the Customer expressly agrees to receive the refund to their account as store credit for future purchases. For payments made by bank transfer, cash on delivery or Satispay, the Customer must provide an IBAN to which the refund can be made by completing the refund form provided by Customer Service, or may choose to receive the refund as store credit for future purchases. If no details are provided or the bank details are incorrect, Mec Shopping may decide to credit the amount directly to the Customer's account, which the Customer can use for future purchases or have paid out by providing the correct bank details.

Art. 4.4 — Return Costs

The direct costs of returning the goods are borne by the Customer, according to the rates set out below. As a commercial courtesy, Mec Shopping offers the first return on each order free of charge, under the following conditions:

•      Italy: free first return on all orders shipped within Italy;

•      EU Group 1 (Austria, Belgium, France, Germany, Luxembourg, the Netherlands, Spain, Vatican City): return cost €10.00; free first return if the order total exceeds €100.00;

•      EU Group 2 (Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden): return cost €15.00; free first return if the order total exceeds €150.00.

From the second return on the same order onwards, the following return costs apply:

•      €5.90 for returns from Italy, excluding the areas listed below;

•      €11.90 for smaller islands and remote areas of Italy;

•      €10.00 for returns from Group 1 countries;

•      €15.00 for returns from Group 2 countries.

Free returns are subject to using the return documents provided by Mec Shopping and shipping from the country where the order was delivered. Otherwise, return costs are borne entirely by the Customer.

Mec Shopping does not offer a direct exchange service: exchange requests will be handled as a return, with the customer then purchasing the desired items again.

Where the order has not yet been shipped or processed by Mec Shopping, the refund will be made in full, including shipping costs. If the return results from a breach or error attributable to Mec Shopping — a wrong, defective or non-conforming product — all shipping and return costs will be borne by Mec Shopping.

Art. 4.5 — Complaints About Products Received

The Customer is asked to notify Mec Shopping of any complaint relating to the products received, reporting any defects found or discrepancies with the order, as soon as possible and in any event within the time limits set out in Art. 5. Mec Shopping will respond to the complaint within 10 days of receipt. If the complaint is upheld, Mec Shopping undertakes to refund the Customer the amount paid or to replace any products that are damaged, missing or do not match the order.

Art. 4.6 — How to Request a Return

•      You can only request a return once the order has been delivered to the address provided.

•      Click the account icon and, from your profile, find the order containing the item you wish to return.

•      Click "Return an item".

•      Select the products you wish to return and state the reason — this is requested for statistical purposes and to improve our service, and does not affect your right of withdrawal.

•      Choose your refund type and submit the request.

•      Your request will be reviewed and processed by our team.

Art. 4.7 — How to Prepare Your Return Parcel

•      Each returned item must have its original label and packaging.

•      Items must be packed so that the contents are not visible.

•      A printed copy of the return confirmation document sent by email must be placed inside the parcel.

•      Close and seal the parcel.

•      Poste Italiane: you will receive the return confirmation document and the return label by email, both to be printed. The confirmation goes inside the parcel and the label on the outside. The Customer must drop off the parcel at a post office or Punto Poste location.

•      BRT: you will receive only the return document by email, to be printed and placed inside the parcel. The day after receiving your request, we will arrange a pick-up based on the details entered at checkout. At pick-up, make sure the driver applies the identification barcode. To change the booking details, contact us at info@mecshopping.it, quoting your return code.

•      InPost: you will receive the return confirmation and the return label by email, both to be printed. The confirmation goes inside the parcel and the label on the outside. The parcel must be dropped off at an InPost Locker.

•      DHL: you will receive the return confirmation document and the return label by email, both to be printed. The confirmation goes inside the parcel and the label on the outside. The parcel must be dropped off at a DHL Service Point.

Returns address: Mec Shopping S.r.l. — Customer Service, Via delle Groane 43, 20024 Garbagnate Milanese (MI), Italy.

Art. 4.8 — Refund Times

The refund is issued by the working day following receipt and inspection of the return at our premises and, in any case, within the maximum 14-day period required by law. The actual time it takes for the funds to be credited depends on the issuer of the payment method.

If the Customer has chosen to be refunded via store credit, the refund amount will be credited directly to their account once the return has been accepted and can be used immediately for a new order. Choosing store credit is optional and does not replace the right to a refund to the original payment method.

Art. 5.1 — Consumer Rights

All products sold are covered by the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code, as amended by Legislative Decree 170/2021 implementing Directive (EU) 2019/771.

The legal guarantee protects consumers who purchase products that are defective, do not work properly or are not fit for the purpose stated by the seller or for which such goods are normally used. Consumers can assert their rights directly against the seller of the goods, even if the seller is not the manufacturer.

In the event of a lack of conformity, the consumer is primarily entitled to have the goods brought into conformity through repair or replacement, at their choice and free of charge; if these remedies are impossible, disproportionately costly or not carried out within a reasonable time, the consumer is entitled to a proportionate price reduction or to termination of the contract.

The legal guarantee of conformity covers any lack of conformity existing at the time the goods are delivered. The following do not constitute a lack of conformity and are therefore excluded from the guarantee: normal wear and tear resulting from use of the product, including wear of soles and insoles, pilling on fabrics and natural colour variations in leather; damage resulting from improper or negligent use or use not in line with the intended purpose of the goods; damage resulting from failure to follow the washing, care and maintenance instructions on the product label; alterations, modifications or repairs carried out by the Customer or by unauthorised third parties; damage resulting from accidents.

Art. 5.2 — Time Limits

The legal guarantee lasts two years from delivery of the goods. Unless proven otherwise, any lack of conformity that becomes apparent within one year of delivery is presumed to have existed at that date. Legal action to enforce claims for defects becomes time-barred twenty-six months after delivery.

The consumer is not required to report the defect within any specific time limit. However, they are encouraged to report the defect to Customer Service as soon as it is discovered, so that the claim can be handled more quickly.

For defects that become apparent more than twelve months after delivery and up to the end of the two-year period, it is up to the Customer to prove that the lack of conformity already existed when the goods were delivered. In any case, the Customer must provide proof of the defect and of the purchase of the product from Mec Shopping by presenting the sales receipt, invoice or order confirmation. To allow a technical assessment of the claim, Mec Shopping may ask the Customer for photographs of the defect and, where necessary, for the product to be returned at Mec Shopping's expense.

Art. 6.1 — ADR (Joint Conciliation) and Consumers Resident in Other EU Member States

Any complaint may be submitted to Mec Shopping Customer Service using the contact details set out in Art. 20. Mec Shopping undertakes to respond within 10 working days of receipt.

Pursuant to Article 49(1)(v) of the Consumer Code, the Customer may use the Joint Conciliation procedure (Conciliazione Paritetica) promoted by Consorzio Netcomm. The procedure may be initiated if the consumer, having submitted a complaint to the company, has not received a reply within thirty days or has received a reply they consider unsatisfactory. Applications must be sent to conciliazione@consorzionetcomm.it.

Consumer Customers resident in another European Union Member State may also contact the European Consumer Centres Network (ECC-Net) for assistance with cross-border disputes.

All personal data collected through the website is processed in accordance with Regulation (EU) 2016/679 ("GDPR") and Legislative Decree 196/2003, as amended. The Data Controller is Mec Shopping S.r.l., Via delle Groane 43, 20024 Garbagnate Milanese (MI), VAT No. 10284050969, which can be contacted on +39 02 96451852 and at info@mecshopping.it.

The full privacy notice — including the categories of data processed, the purposes and legal bases, the recipients, the retention periods, any transfers to third countries and the rights of the data subject (access, rectification, erasure, restriction, objection, portability, withdrawal of consent and lodging a complaint with the Italian Data Protection Authority) — is available on the dedicated page: www.mecshopping.it/policies/privacy-policy.

To provide its services, Mec Shopping uses third-party providers acting as data processors pursuant to Article 28 of the GDPR, including providers of e-commerce platform and hosting services, payment systems, logistics and shipping, and communication and marketing tools. Some of these providers may be established, or process data, in countries outside the European Economic Area: in such cases, transfers take place on the basis of appropriate safeguards pursuant to Chapter V of the GDPR. The up-to-date list of data processors is available on request by writing to info@mecshopping.it and is set out in the Privacy Policy.

Credit card transactions are handled by authorised payment service providers over an encrypted connection, in compliance with PCI-DSS standards and the strong customer authentication (SCA) requirements laid down by Directive (EU) 2015/2366 (PSD2).

Sensitive payment data does not pass through Mec Shopping's systems and is never collected or stored on our servers.

Access to and use of the website are restricted to persons who have reached the age of majority in their State or Region of residence. By accepting these GTC, the Customer declares that they have reached the age of majority and consents to any minor family members using the website on devices they own or manage.

To use the website, including browsing and making purchases, the Customer may be asked to provide certain information, such as first name, last name, email address, and billing, payment and shipping details. The Customer represents and warrants that all information provided is correct, up to date and complete, and that they have all the rights necessary to provide it.

The Customer is solely responsible for keeping their account credentials secure and for all activities carried out through their account. The account may not be transferred, sold, assigned or licensed to third parties.

Mec Shopping has made every effort to represent the products offered accurately. However, the colours or appearance of products may differ from how they appear on screen depending on the type of device used and its settings: such minor differences do not constitute a lack of conformity.

The sizes shown follow the conversion charts published on the website and may vary from brand to brand. Customers are advised to consult the size guide as a general reference and to take their measurements before purchasing.

All product descriptions are subject to change at any time without notice. Mec Shopping reserves the right to discontinue the sale of any product and to limit the quantities offered to any person, geographic area or jurisdiction, in compliance with Regulation (EU) 2018/302 on unjustified geo-blocking.

Transparency on ranking. Pursuant to Article 21-bis of the Consumer Code, search results and product listings shown on the website are ranked according to the following main parameters: how new the item is, relevance to the search terms, size availability, popularity, margin and sales performance of the product. No third party pays Mec Shopping to obtain a higher ranking in search results, except where content is flagged as advertising.

The website and its content, including trademarks, text, displays, images, graphics, product reviews, video and audio, as well as their design, selection and arrangement, are owned by Mec Shopping S.r.l., its affiliates or its licensors and are protected by Italian and European copyright, trademark and other intellectual property laws, as well as by the corresponding foreign laws where applicable.

These GTC permit use of the website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store or transmit any material on the website without prior written consent. All rights not expressly granted are reserved.

Mec Shopping's names, logos, product and service names, designs and slogans are trademarks of Mec Shopping or its licensors. All other names, logos, product and service names, designs and slogans on the website are trademarks of their respective owners.

If the Customer submits, uploads, posts or transmits ideas, suggestions, feedback, reviews, proposals or other content (collectively, "Content"), they grant Mec Shopping a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Content in any medium and for any purpose, including commercial use.

The Customer represents and warrants that they hold all necessary rights to the Content, that they have disclosed any compensation or incentive received in connection with its submission, and that the Content complies with these GTC. Mec Shopping is under no obligation to keep any Content confidential, to pay any compensation or to respond.

Mec Shopping may monitor, edit or remove Content that it deems unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes the rights of third parties or these GTC. The Customer may not use a false email address, pretend to be someone else or mislead as to the origin of any Content, and is solely responsible for its accuracy.

Authenticity of reviews. Mec Shopping only publishes reviews from Customers who have actually purchased or used the product reviewed and takes reasonable and proportionate steps to verify their authenticity, pursuant to Article 22 of the Consumer Code. Fake reviews are never published, nor is any third party engaged to write them. Mec Shopping verifies reviews by matching them directly against the order number, customer information and details of the items in the order.

The website may be used for lawful purposes only. You may not access or use the website, directly or indirectly: (a) for any unlawful or harmful purpose; (b) to violate any local, national, European or international regulations, rules, laws or ordinances; (c) to infringe the intellectual property rights of Mec Shopping or third parties; (d) to harass, abuse, insult, defame, intimidate or harm any employee or other person; (e) to transmit false or misleading information; (f) to use or reuse material in breach of these GTC; (g) to transmit unsolicited advertising or promotional material, spam or similar solicitations; (h) to impersonate any other person or entity; (i) to engage in any conduct that restricts others' use of the website or that may harm Mec Shopping, its suppliers or users.

It is also prohibited to: (a) upload or transmit viruses or other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the website; (c) collect or track the personal data of others; (d) spam, phish, pharm or pretext; (e) use robots, spiders, scraping or data-mining tools, automated processes, artificial intelligence tools (including agentic AI) or other automated means to access the website; (f) interfere with, bypass or circumvent security or authorisation features, robot exclusion headers or other measures adopted to restrict access.

Software agents. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the instruction of a person or entity and that can operate without direct supervision. Agents must: (i) identify themselves in all HTTP/HTTPS requests by declaring their name in the user-agent string in the format "Agent/[agent name]"; (ii) not conceal or obscure the fact that access originates from an Agent, for example by imitating human behaviour or circumventing CAPTCHAs; (iii) answer truthfully any question aimed at determining whether interactions originate from a human being; (iv) not circumvent any measure intended to block, limit or control Agent access. Mec Shopping may set technical limits on how Agents access the website.

Mec Shopping reserves the right to suspend, disable or close an account if it establishes a breach of any part of these GTC, after notifying the Customer unless this is prevented by security reasons or legal obligations.

The website may provide access to tools offered by third parties, which Mec Shopping does not monitor and over which it has no control. Such tools are provided "as is" and "as available", without warranties of any kind and without any endorsement, to the extent permitted by the law applicable to consumers. They are used at the Customer's own risk and discretion, and the Customer is advised to review the terms of the respective providers.

The website may contain hyperlinks to third-party websites. Mec Shopping is not responsible for examining or evaluating the content or accuracy of such websites; the decision to access them is at the Customer's own risk. Complaints, claims or questions regarding third-party products and services should be directed to the third party.

Any new features offered through the website in the future will be considered part of the service and subject to these GTC.

All sales and purchases concluded through the website are made directly with Mec Shopping S.r.l., which acts as the seller within the meaning of the Consumer Code and is solely responsible to the Customer for the obligations arising from the sales contract, including delivery, the legal guarantee of conformity and the right of withdrawal. The technology and logistics providers used by Mec Shopping to provide the service have no contractual relationship with the Customer.

Information published on the website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping costs, transit times and availability. Mec Shopping reserves the right to correct such errors, to change or update information or to cancel orders at any time without prior notice, including after an order has been submitted.

If an order is cancelled due to an obvious pricing error, the Customer will be informed promptly and will receive a full refund of any amount already paid within 14 days.

The information presented on the website is made available for general information purposes. Mec Shopping does not warrant the accuracy, completeness or usefulness of such information, nor that use of the website will be uninterrupted, timely, secure or error-free. Except as expressly stated, the website is provided "as is" and "as available".

To the fullest extent permitted by law, Mec Shopping and its partners, directors, officers, employees, service providers and licensors shall not be liable for any indirect, incidental, special or consequential damages, including loss of profits, loss of revenue, loss of savings, loss of data or replacement costs, arising from use of the website.

The limitations set out in this article do not apply to products sold to consumers and do not in any way limit the legal guarantee of conformity under Art. 5, the right of withdrawal under Art. 4 or any other mandatory right granted to consumers by the law of their country of habitual residence. Nothing in these GTC excludes or limits Mec Shopping's liability for wilful misconduct or gross negligence, for death or personal injury, for damage caused by defective products under Articles 114 et seq. of the Consumer Code, or any other liability that cannot be excluded or limited under applicable law.

Customers using the website in the course of a business or professional activity agree to indemnify and hold harmless Mec Shopping and its affiliates from any loss, damage, liability or third-party claim, including reasonable legal fees, arising from a breach of these GTC, a violation of any law or third-party right, or access to and use of the website.

Art. 18.1 — Severability

If any provision of these GTC is found to be unlawful, void or unenforceable, it shall be enforced to the fullest extent permitted by law and the unenforceable part shall be deemed severed from the GTC, without affecting the validity of the remaining provisions.

Art. 18.2 — Waiver and Entire Agreement

Failure to exercise or enforce any right or provision of these GTC shall not constitute a waiver of that right or provision. These GTC and the notices published on the website constitute the entire agreement between the parties and supersede any prior agreement or communication, including previous versions of the terms of sale. In contracts with consumers, in case of doubt the interpretation most favourable to the consumer shall prevail, pursuant to Article 35 of the Consumer Code.

Art. 18.3 — Assignment

The Customer may not delegate, transfer or assign these GTC or the rights and obligations arising from them without Mec Shopping's prior written consent. Mec Shopping may transfer, assign or delegate these GTC after notifying the Customer, provided that this does not reduce the protections afforded to the Customer.

Art. 18.4 — Changes to the GTC

The current version of these GTC can be viewed at any time on this page and may be saved and stored by the Customer. Mec Shopping reserves the right to update, change or replace any part of the GTC by publishing updates on the website and informing the Customer of material changes in accordance with applicable law.

Orders already confirmed are governed by the GTC in force at the time the order was submitted.

Art. 18.5 — Headings

The headings used in these GTC are included for ease of reading only and do not limit or affect their content.

These GTC and the sales contracts concluded through the website are governed by Italian law, in particular by the Consumer Code — Articles 46 to 67 of which govern distance contracts — and by Legislative Decree 70/2003 on electronic commerce, and must be interpreted in accordance with them.

Pursuant to Article 6 of Regulation (EC) No 593/2008 ("Rome I"), the choice of Italian law does not deprive the consumer Customer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.

For disputes with consumer Customers, the court of the consumer's place of residence or elected domicile, if located in Italy, has exclusive jurisdiction pursuant to Article 66-bis of the Consumer Code. For consumer Customers resident in other European Union Member States, the jurisdiction rules set out in Articles 17–19 of Regulation (EU) No 1215/2012 apply.

For disputes with Customers who do not qualify as consumers, the Court of Milan has exclusive jurisdiction.

Mec Shopping Customer Service is available for any questions relating to orders, shipping, returns and these GTC:

•      Phone: +39 02 89735713 — first-level support; 24 hours a day

•      Phone: +39 0296451852 — second-level support; office hours 09:00–12:30 and 14:00–18:00

•      Customer Service email: customerservice@mecshopping.it and info@mecshopping.it

•      Accounts and invoicing email: amm.mec@mecshopping.it

•      Returns address: Mec Shopping S.r.l. — Customer Service, Via delle Groane 43, 20024 Garbagnate Milanese (MI), Italy

Please have your order number to hand and include it in all written communications.

 

Mec Shopping S.r.l.

Via delle Groane 43 — 20024 Garbagnate Milanese (MI), Italy

Last updated: 14 September 2026

 

(complete and return this form only if you wish to withdraw from the contract; its use is optional)

 

To: Mec Shopping S.r.l., Via delle Groane 43, 20024 Garbagnate Milanese (MI), Italy — info@mecshopping.it

 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

_______________________________________________________________________

Order number: ___________________________________________________

Ordered on (*) / received on (*): ____________________________________

Name of consumer(s): ___________________________________________

Address of consumer(s): ______________________________________

IBAN for the refund (only for payments made by bank transfer, cash on delivery or Satispay): ______________________________________

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: ____________________

 

(*) Delete as appropriate.